Items on this site are purchased directly from TFH
RNIB has no control over and accepts no liability in respect of the products available on this website which are not under the control of RNIB
20% of the price you pay for the product will be paid by TFH to RNIB Enterprises Limited" which covenants all its taxable profits to RNIB a registered charity number 226227
We accept Visa, Mastercard, Visa Debit, Mastercard Debit, AMEX & PayPal.
We do not actually take payment for an item until it is ready to ship.
If you wish to claim VAT exemption you can do so during the checkout process, please fill in the VAT exemption declaration where specified taking your time to answer everything correctly.
VAT is chargeable to all customers within the European Union at 20%. Customers who reside outside the EU are VAT exempt.
VAT Exemption Customers within the EU can print a VAT Exemption Form to avoid tax on certain items or fill out the form during checkout.
VAT exemption applies, provided the goods are:
(a) Being purchased by an individual, a charity or with money voluntarily raised for use by a disabled person
(b) That the goods have been specifically designed for use by the disabled.
Such goods are identified online with the letters XV or otherwise clearly marked.
If you think you have not correctly used this option please call us on +44 (0)1299 873527 to check
Small parcels are sent via Royal Mail and larger parcels are sent via courier such as UPS.
Mainland UK only :
Orders under £90 = 10%
Over £90 = £9
TFH are unfortunately unable to offer AFTB (articles for the blind) delivery services on any products purchased from this website, Articles for the blind delivery is not an insured service and as such we send all deliveries by courier and the appropriate charges are made on each order. TFH apologise for any inconvenience that this may cause.
Your goods will normally be dispatched within three working days of receipt of your order and payment details, provided we have stocks. We will advise you of any delay.
If your item is not in stock, we will back order it for you. We will ship as soon as stock becomes available.
All of our products can be returned free of charge within 30 days for any reason, but please call us first to arrange the return.
After 30 days all carriage costs must be borne by the customer and returns that are not in a saleable condition will result in a credit of only 60% of the cost.
Reaching us. Either e-mail us on [email protected] or phone us on +44 (0)1299 873527 and ask for either Iris or Rachel, fax us on + 44 (0)1299 827035 or write to us at
5 Severnside Business Park,
TFH do not disclose any information to third parties except Stripe to verify credit card details. Buyer's information is held for three years in our database - we believe that most customers expect to receive our next catalog.
Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.
All credit card information is encrypted and TFH remain responsible for all personal data collection, storage and security. Your data is not made avalibile to any third parties (including REL or RNIB) and the data controller remains at all times the responsibility of TFH.
We are ICO registered. No. ZA212821
Items on this site are purchased directly from TFH. No customer information is passed along to RNIB at any time.