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All of our products can be returned free of charge within 30 days for any reason, but please call us first to arrange the return.

After 30 days all carriage costs must be borne by the customer and returns that are not in a saleable condition will result in a credit of only 60% of the cost.

All returns must be made through TFH for all purchases made on this website and over the telephone with TFH. If you wish to make a return please follow the instructions in the returns part of this website. RNIB do not have any knowledge of orders placed on this site and will be unable to support you in your request.