What payment methods do you accept?
Visa, Visa Debit, Mastercard, Mastercard Debit, AMEX & PayPal.
Who are you payment processors?
Stripe is our payment processor for cards but we also use PayPal. All card transactions go through Stripe who is a PCI level 1 service provider. All your card payments go directly to Stripe. TFH never hold any card details and we can never view them. Your details are stored with Stripe so you can be sure they are held properly and securely.
When do you charge me for my order?
We only charge cards or PayPal transactions when we begin processing orders, we do not charge you directly when you order due to a number of issues which can arise, such as no stock or shipping costs for non-mainland orders. We only charge for an order once we know we can fulfil it.
How long does it take to process a refund?
Once we process a refund, it can take up to seven days before the funds become available to you. If you have any questions about this please don't hesitate to contact us.
All credit card information is encrypted and TFH remains responsible for the collection of personal data storage and security. Your data is not made available to any third parties (including REL or RNIB) and the data controller remains at all times the responsibility of TFH.